WITH LABOR CLAIM - In order to process all claims quickly and efficiently the following must be shipped directly to SIERRA via a trackable & insurable method (i.e. UPS, Federal Express, Registered U.S. Mail, etc.) (Prior authorization is required for any claim which exceeds $250.00, call 217-324-9428) Preliminary information can be faxed to our Technical Service Department at 217-324-9455.

• 1. The allegedly defective part and any related damaged parts.
• 2. A written estimate detailing the following information.
  • a. A complete list, including part numbers of all parts required for the warranty repair.
  • b. The shop labor rate and a breakdown of the time required for the repair.
  • c. The year, model and serial number of the warranted engine or drive.
  • d. The name and address of the distributor the parts were purchased from.
  • e. The name, address and phone number of the customer.
• 3. The original work order or receipt detailing the initial installation of the allegedly defective part.
• 4. Any receipts detailing additional expenses.

Proof of delivery will be required on all lost shipments.

If the claim for warranty is valid, SIERRA will advise the dealer as to the extent of SIERRA S responsibility. SIERRA will settle all labor claims directly with the dealer. Credit for the defective part and parts related to the warranty repair only, will be issued to the distributor. The distributor will then reimburse the dealer.

NOTE: Concerning labor claims on older products that cannot be rectified due to the unavailability of O.E.M. replacement parts; SIERRA reserves the right to extend only the market value of the O.E.M. product.